Requesting to remove captcha upon form submission

  • costacaribelabmarketing
    Fecha de consulta 25 de octubre de 2023, 20:06

    Hola buenas noches hice un formulario pero al momento de enviar me sale un Capchat y me dice que los únicos que pueden desactivarlo es el equipo de soporte.


  • Gilbert Jotform Support
    Fecha de respuesta 26 de octubre de 2023, 1:47

    Hi costacaribelabmarketing,

    Thanks for reaching out to us for help. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. If a captcha is appearing on form submission, our anti-spam system is probably triggering it. To decrease the likelihood of spam submissions to your form, a captcha is used. Please note that the captcha is an anti-spam feature and it usually appears when the system detects that multiple submissions are being sent from a certain IP Address in a short period of time. 

    To fix this, you can wait for around 10-20 minutes before submitting the form again. You can also try refreshing your internet connection, and possibly get a different IP Address. We have also whitelisted your account to remove the captcha.

    Try doing a few submissions to your form and let us know if you're still getting a captcha.