Why is the account suspended

  • juanaesvarela
    Fecha de consulta 3 de noviembre de 2023, 19:23

    INTENTO INGRESAR A MI CUENTA Y ESTA SUSPENDIDA, NO TENGO NINGUN EMAIL EXPLICANDO LA RAZON Y NECESITO ACCEDER A LA INFORMACION QUE TENGO EN MI CUENTA


    Jotform Thread 8822871 Screenshot
  • Rhina Jotform Support
    Fecha de respuesta 3 de noviembre de 2023, 20:19

    Hi juanaesvarela, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. It seems your account has been suspended for a possible fake service. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #8822871 as your subject and we’ll let you know about the status of your account after we’ve done a thorough review of them.