Disabled forms due to form over quota error

  • malenaaltamiranoph
    Fecha de consulta 6 de noviembre de 2023, 14:22

    Hola, mis formularios estan deshabilitados porque dice que casi complete el limite de carga y no se como solucionarlo.


    Gracias

  • Victorino_S Jotform Support
    Fecha de respuesta 6 de noviembre de 2023, 17:25

    Hi Malena,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you are having issues with this. I've cleared the form cache and recalculated the account's usage limits. Since everything is now within the usage limits, the account should now be active, and forms are also accessible. Can you give it a try and see how it goes? 

    Let us know if you need any more help.