Conditionally shown field is still showing when I change the answer on the previous field

  • danielcubero
    Fecha de consulta 13 de noviembre de 2023, 5:02

    Hola , estoy creado un formulario condicional y me gustaría que en mis opciones simples tengo dos respuestas condicoonales. En función de la respuesta aparece una respuesta u otra, pero si la cambio, esto no funciona bien y se queda la primera respuesta en el desplegable.


    como puedo solucionar esto?

  • Gilbert Jotform Support
    Fecha de respuesta 13 de noviembre de 2023, 7:18

    Hi Daniel,

    Thanks for reaching out to us for help. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to receive help in your native language, we can forward this ticket to our Spanish Support Team. However, keep in mind that it could take longer to receive a response from them. 

    Now, going back to your question. If the issue is happening on your "MEDICAL DEVICES QBD FORM", you just need to change a certain setting in Form Builder.

    1. In Form Builder, go to the Settings tab on the orange navigation bar at the top

    2. Go to Form Settings on the left pane

    3. Scroll down until you see the Clear Hidden Field Values setting and change that to Clear when hidden

    Conditionally shown field is still showing when I change the answer on the previous field Image 1 Screenshot 30

    This will cause the conditionally hidden fields to clear their values. This is useful in case the user changes his answer but already selected values on other fields tied to the previous field where he changed the answer. Here's how it would work in the form:

    Conditionally shown field is still showing when I change the answer on the previous field Image 2 Screenshot 41

    Give it a try and let us know if you need any other help.