Nombre de usuario no disponible por error

Hola! Quise cambiar el nombre de usuario a Manu Gianovich (mi nombre y marca) y me dice que está ocupado porque estaba en una antigua cuenta mía con el correo manugianovich@gmail.com.

Ya entré a esa cuenta y lo cambié para liberarlo, pero me sigue diciendo que no está disponible. Ustedes me puedes ayudar por favor?

Muchas gracias

Hi Manu,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please note that when changing your username, period "." and spaces are not allowed, only alphanumeric characters and '_' are allowed. Can you try to use a different username and see if you are able to change it?

Before you change your username, please note that custom URLs will no longer work once the username is changed, so if you are currently using any custom URL on your form, you will need to set it up again with a new username. We have a guide about How to Create a Custom URL of a Form that you can check out.

Give it a try and let us know how it goes.