Unable to Download PDF File: Deleted Submission

necesitamos descargar el pdf de esta respuesta https://www.jotform.com/pdf-submission/5661102833212246461?apikey=7939ab2213e0a618fbb23b2b08860ff5, pero arroja esto:

pero este otro respuesta de otro formulario sí funciona https://www.jotform.com/pdf-submission/5760424866719312115?apikey=7939ab2213e0a618fbb23b2b08860ff5

Hi fondoesperanza,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that you are having difficulties with this. I tried finding the submission for the first PDF and I was unable to. This means that the submission itself is already deleted, which is why the PDF download is not working.

As for the second PDF download, you successfully downloaded it because this specific submission is still available.

It's possible that you have deleted and purged this submission which is why you are not able to download it anymore. Unfortunately, we can't recover submissions that are already purged.

Let us know if you have any other questions.

yes I purged this submission before. thanks!