Datos no son enviados desde el formulario

  • cyoyac
    Fecha de consulta 19 de noviembre de 2023, 18:39

    Estimados

    Su ayuda por favor,

    En correo de recepción no logro recibir los datos completados en los siguientes widget

    Datos no son enviados desde el formulario Image 1 Screenshot 40 Screenshot 10

    Datos no son enviados desde el formulario Image 2 Screenshot 51 Screenshot 21


    Solo logro recibir lo siguiente:

    Datos no son enviados desde el formulario Image 3 Screenshot 62 Screenshot 32


    Y como consulta adicional, cómo es posible configurar un campo que obligatoriamente debe estar compuesto por 8 dígitos más 1 guión más un dígito , quedando información como sigue xxxxxxxx-x (RUT o DNI de la persona)


    Quedo muy atenta

    Desde ya muchas gracias

    Saludos

    Carmen



  • Rahul Jotform Support
    Fecha de respuesta 19 de noviembre de 2023, 23:03

    Hi Carmen,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. Thanks for your patience and understanding.

  • Rahul Jotform Support
    Fecha de respuesta 19 de noviembre de 2023, 23:26

    Hi Carmen,

    Thanks for patiently waiting. I checked the Notification Email setup for this form 233175020443647 and didn't find Talls field being added in the Email contents. This is the reason why you are not seeing the data from this field in the Notification Email. It's easy to fix it. Let me show you how to do it:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Emails on the left side of the screen.
    3. Click on Add an email.Datos no son enviados desde el formulario Image 1 Screenshot 50
    4. Now, select Notification Email.Datos no son enviados desde el formulario Image 2 Screenshot 61
    5. This will automatically add all the form fields in the email contents. Otherwise, you can set up customized email content, Recipient, and enable PDF attachments, etc.
    6. Click on Save.Datos no son enviados desde el formulario Image 3 Screenshot 72
    7. Once this is done, hover over the previous Notification Email and click on the Trash icon.Datos no son enviados desde el formulario Image 4 Screenshot 83

    Notification Email: Unable to add new row to the email Image 1 Screenshot 20 Screenshot 94We also have a guide explaining Setting up Email Notifications that you can check out.

    To address each question separately, I moved your other question to a new thread and helped you with that here.

    Let us know if you need any more help.