The form restarts when uploading an Image

  • asistencia2
    Fecha de consulta 21 de noviembre de 2023, 10:49

    Buenas tardes,

    al Subir una imagen desde camera o desde archivos se reinicia el formulario y te hace volver a empezar manteniendo solo los datos de texto y sin guardar las imagenes.

  • Chris_L Jotform Support
    Fecha de respuesta 21 de noviembre de 2023, 13:33

    Hi Joan,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my result:

    The form restarts when uploading an Image Image 1 Screenshot 20

    As seen from the above screencast, the form has multiple images uploaded but I was able to submit the form without any issues. Is your form embedded on a website? In the meantime, I cleared your form's cache. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.