Getting over quota message even after deleting form submissions.

  • José Angel Vallejo
    Fecha de consulta 25 de noviembre de 2023, 5:58

    Ayuda por favor ya borre los caches de jotform y de google pero aún me aparece Forma sobre cuota.

    Este formulario ha excedido su cuota asignada., que puedo hacer.

  • Silvano Jotform Support
    Fecha de respuesta 25 de noviembre de 2023, 10:15

    Hi Jose,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can see here that you are far from reaching your limit.

    We also have a guide on Understanding Your Account Usage and Limits that you may want to check.

    Let us know if you have any other questions.