Problemas con las respuestas

  • ML12
    Fecha de consulta 27 de noviembre de 2023, 14:01

    He realizado un cuestionario (https://form.jotform.com/233093694360055) y las respuestas de la ultima parte tipo likert de 9 punto no se guardan en el excel de "envios".

  • Joseph Jotform Support
    Fecha de respuesta 28 de noviembre de 2023, 4:34

    Hi ML,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your form and I noticed that there are conditions to show the last fields. If the conditions are not met, the fields won't be shown and they won't be filled. Also, I noticed that you inserted a condition where the Cronometro Widget is equal to 314 (or 175, or 176), showing the related fields. Problemas con las respuestas Image 1 Screenshot 60What do you want to achieve with this option? Do you mean after 314 seconds to show the fields? In this case, note settled in this way, the options will be shown only at second 314. You should change the conditions setting them as Greater Than to make them visible all the time after the select one. For example:

    • When the conditions are settled as Equal to.Problemas con las respuestas Image 2 Screenshot 71 Problemas con las respuestas Image 3 Screenshot 82
    • When the conditions are settled Greater Than.Problemas con las respuestas Image 4 Screenshot 93 Problemas con las respuestas Image 5 Screenshot 104

    You can edit the conditions as shown above the make the fields visible after a period of time.

    Give it a try and let us know how it goes.