mensaje de error: 502 Bad Gateway

  • eduperezcasting
    Fecha de consulta 28 de noviembre de 2023, 4:38

    Hola, tenemos un formulario en marcha y desde hace un rato sale el mensaje BAD GATEWAY y no está funcionando... porque es?? lo podéis arreglar ya que tenemos a mucha gente registrándose hoy a nuestro formulario... gracias

    Jotform Thread 9503021 Screenshot
  • Nozomi_K Jotform Support
    Fecha de respuesta 28 de noviembre de 2023, 8:47

    Hi eduperezcasting,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I'm sorry for the inconvenience. Is this issue happening to all of your forms? If not, please provide us with the Form URL of the affected form. I cleared the form cache to refresh the data. You can check this guide on How to Clear Your Form CacheCan you go ahead and try it again and let us know how it goes?

    Once we hear back from you, we'll be able to help you with this.