biohorizonsFecha de consulta 29 de noviembre de 2023, 5:32
Antes nos funcionaban los descuentos que hacíamos con código pero ha dejado de funcionar. Necesitamos ayuda ASAP
Camila Jotform SupportFecha de respuesta 29 de noviembre de 2023, 8:00
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:
Can you please try to remove the coupon code and add it again to your form? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.
You can check this guide on How to Add Coupon Codes to Payment Forms.
You can also check this guide on How to Clear your Form Cache.
Give it a try and let us know how it goes.
biohorizonsFecha de respuesta 29 de noviembre de 2023, 11:23
English is fine, thanks.
We've temporarily modified it so no one has to enter a coupon code. We'll do as you say in the near future.
Also, could you tell me how how to remove the coupon section from the form? We don't seem to know how.
Camila Jotform SupportFecha de respuesta 29 de noviembre de 2023, 11:40
Thanks for reaching out to Jotform Support. We can remove the coupon section in payment settings. Let me show you how:
- In Form Builder, click on the Product List section.
- Click on the payment setting or the wand icon.
- A prompt will show on the right side of your screen.
- Click on Coupons.
- Hover your mouse on the coupon and click on the gear icon.
- A three option will show, click delete to remove the coupon.
Give it a try and let us know if you need any more help.