Will I only be paying the difference if I still have an active plan?

  • tbwaguate
    Fecha de consulta 29 de noviembre de 2023, 14:57

    Hola recien acabo de adquirir el plan bronze en pago mensual de $39, sin embargo estoy viendo que necesito más espacio de almacenamiento. Si deseo renovar a plata u oro, estaría pagando únicamente la diferencia de estos planes? o me cobran la totalidad mensual? ya que solo quisiera pagar lo que necesito

  • Gemmhel Jotform Support
    Fecha de respuesta 29 de noviembre de 2023, 20:14

    Hi tbwaguate,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Yes, the unused time on the Bronze monthly plan will be subtracted from the new plan, and you only need to pay the difference. I saw that you already upgraded your account to the Silver monthly plan.

    Thanks for your patience, we appreciate it.