la cuenta esta desactivada

  • Rafael_Cruz
    Fecha de consulta 5 de diciembre de 2023, 11:03

    la cuenta ya tiene el limite .... la pueden activar

  • Harshad_P Jotform Support
    Fecha de respuesta 5 de diciembre de 2023, 11:43

    Hi Rafael,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Thanks for reaching out to Jotform Support. I've checked your account and I can see that you are a bit over the limit for Upload Space. You have currently used 100.95 MB of upload space while the limit in Starter Plan is 100 MB. Could you please Delete and Purge some more submissions with upload to free up more space then the account should become active automatically.

    Give it a try and let us know how it goes.