Cambiar imagen cuando se comparte el enlace

  • hotelimperialoficial
    Fecha de consulta 11 de diciembre de 2023, 19:21

    Cambiar imagen cuando se comparte el enlace Image 1 Screenshot 20

    Buenas noches, quisiera que aparezca una imagen en vez de esa imagen blanca que ven allí, asimismo quisiera cambiar el "pleaseclick the link to complete this form", por otro texto. ¿A qué opciones recurro? Por favor

    Jotform Thread 9937411 Screenshot
  • Lyla Jotform Support
    Fecha de respuesta 12 de diciembre de 2023, 1:14

    Hi hotelimperialoficial,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form to check the issue but I couldn't replicate it. When I copied the link and shared it on WhatsApp, the logo image appeared. Please refer to the screenshot below to see my result:

    Cambiar imagen cuando se comparte el enlace Image 1 Screenshot 20

    I have cleared your form caches, can you please try again to see how it works? If the same thing happens again, please let us know so we can investigate the issue further and come up with a solution.

    As for changing the text 'Please click the link to complete the form,' which appears when you share the form via Facebook or WhatsApp, it cannot be translated or changed at the moment. If you want this feature to be implemented, please let us know, and we can escalate this as a feature request to our developers.

    Reach out again if you have any other questions.

  • hotelimperialoficial
    Fecha de respuesta 15 de diciembre de 2023, 2:20

    Nice to meet you, yes, you can see the image you indicate. I regret that you cannot change the text when sharing on Facebook or WhatsApp, and yes, please if you could implement such a function it would be ideal.

  • Lyla Jotform Support
    Fecha de respuesta 15 de diciembre de 2023, 2:29

    Hi hotelimperialoficial,

    Thanks for getting back to us. I've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. Thanks for your patience and understanding, we appreciate it.

    Reach out again if you have any other questions.