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  • Carlo Gallarati
    Domanda del 3 agosto 2023 14:36

    Ricevo un addebito per un abbonamento che non mi risulta avere fatto. Vorrei disdire questo abbonamento. Mi riferisco ad una disposizione n° 5341207275

  • Mary Jotform Support
    Risposta del 3 agosto 2023 16:50

    Hi Carlo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this is happening. For us to trace where the charge is coming from, kindly provide the following details:

    Name on Card
    Card Type
    Last 4 digit card number
    Latest amount charged
    Latest date of transaction 

    Once we hear back from you, we'll be able to move forward with a solution.