Errato conteggio delle visualizzazioni mensili dei moduli

Buonasera,

utilizzo il piano base gratuito e dopo circa 5 giorni di utilizzo mi è arrivata la mail dove mi indicate che ho superato le 1000 visualizzazioni mensili dei moduli, ma sono certa che non sia così.

Potreste verificare e sbloccare la visualizzazione dei moduli?

Grazie

Annisa

Hi Annisa,

Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry you're having trouble with your form views. It seems that you've exceeded the form views limit. Are your forms embedded on a website with a lot of traffic? This may be causing the issue. Unfortunately, we have to wait until the form views reset on the first day of each month, or you can upgrade your account to a higher plan to increase your form views limit. Check out our pricing page to know more.

Let us know if you need any more help.