Unable to submit the form

  • EduAmb
    Domanda del 23 novembre 2023 00:58

    Buongiorno,

    Cosa significa questo errore?

    Unable to submit the form Image 1 Screenshot 20

    Jotform Thread 9382791 Screenshot
  • Myla Jotform Support
    Risposta del 23 novembre 2023 01:20

    Hello EduAmb,

    Thank you for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The error is common if the connection while making submission is interrupted or if the form is idle for a period of time. You can inform your user to refresh their browser to load the form again. I also cleared your form cache in case it may help. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Unable to submit the form Image 1 Screenshot 30

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.


    Unable to submit the form Image 2 Screenshot 41

    You can also check this guide for more information about clearing caches.

    That's it. Let us know if you have any other questions.

  • EduAmb
    Risposta del 29 novembre 2023 03:00

    Hi

    we still have the same error, we clean the cache and after we can fill just one form. The second form we fill makes the error again.

    Can u solve this problem?

  • Billy Jotform Support
    Risposta del 29 novembre 2023 03:42

    Hi EduAmb,

    Thanks for getting back to us. I'm sorry that you're still having the same problem. Upon checking the screenshot you sent earlier, it looks like the form is embedded. We assure you that we'll fix this but we need a few more pieces of information. Can you share with us the URL where it is embedded? Also, we would like to submit the form a few times to investigate further. Is it okay with you if we do so?

    In the meantime, try switching your embed code for the form. For example, if you're using the standard/script embed code, use the iframe embed or vice versa.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • EduAmb
    Risposta del 29 novembre 2023 04:45
    hi,
    https://www.unacasasullalbero.net/raccoltadati
    here is the page with the form embebed
    I switched as suggested.
    U can insert data as you need
    Lo staff di Una casa sull'Albero
    3517024219 anche WhatsApp
    Segui le nostre attività anche su facebook
    <https:> e su Instagram
    <https:>.
    *Qualora lei non fosse interessata/o alle nostre comunicazioni
    promozionali, può comunicarcelo rispondendo a questa mail e inserendo la
    scritta CANCELLAMI nell'oggetto.*
    *In tal caso, ci dispiace averla disturbata.*
    Il giorno mer 29 nov 2023 alle ore 09:42 Jotform <noreply> ha
    scritto:
    </noreply></https:></https:>...
  • Billy Jotform Support
    Risposta del 29 novembre 2023 05:06

    Hi EduAmb,

    Thanks for getting back to us. It looks like the issue has been fixed as I was able to submit the form. Check the screenshot below:

    Unable to submit the form Image 1 Screenshot 20

    Reach out again if you need any other help.