Segurança de acesso

  • psvsolutions
    Perguntado em 31 de janeiro de 2024 às 10:59

    Após redefinir a senha de acesso ao portal, toda vez que acesso pede código de verificação.

    Como posso desativar essa verificação? Está causando transtorno com meu acesso

  • Harshad_P Jotform Support
    Respondido em 31 de janeiro de 2024 às 13:05

    Hi psvsolutions,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Our standard plans (Starter, Bronze, Silver, and Gold) are individual, single-user plans. So, only one login session can exist at a time. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. Unfortunately, it is not possible to disable the authentication code for this.

    Thanks for understanding. Let us know if you have any questions.