Can't Find the Thank You Page on the Settings Page

  • vemprarock
    Perguntado em 15 de fevereiro de 2024 às 12:57

    Não está aparecendo no menu lateral a configuração da Página de Agradecimento, como posso habilitar esta opção no menu?

    Cant Find the Thank You Page on the Settings Page Image 1 Screenshot 20

  • Kyle Jotform Support
    Respondido em 15 de fevereiro de 2024 às 15:17

    Hi Sandro,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Are you referring to this form, just to be sure? Unfortunately, the Card Form Layout does not have the Thank You page settings. On the Form Builder page, though, you can make changes to your thank-you page.

    • Scroll down to the most recent card on your form in Form Builder.
    • Click on Edit Thank You Page.
    • All you need to do is set up your Thank You Page!

    Cant Find the Thank You Page on the Settings Page Image 1 Screenshot 20

    That's it! Give it a try, and let us know how it goes.

  • vemprarock
    Respondido em 31 de março de 2024 às 07:44

    Kyle, thank you very much for your help, the solution is really extremely simple, very different from those in the FAQ, I believe it can be improved to avoid opening tickets like this.

    Thanks for the help!



  • Christy Jotform Support
    Respondido em 31 de março de 2024 às 09:54

    Hi Sandro,

    Thanks for sharing your feedback. While we have a guide on how to set up a Thank You page, it was specifically created for the Classic Layout. We have a separate guide for our card form's thank you page that you can find here. That link is also noted on this page

    Cant Find the Thank You Page on the Settings Page Image 1 Screenshot 20

    Reach out again if there's anything else we can do for you.