Não recebi o formulário

  • debynutri17
    Perguntado em 19 de fevereiro de 2024 às 09:15

    Olá enviei o formulário e ele não retornou pra mim

  • Mahmoud Jotform Support
    Respondido em 19 de fevereiro de 2024 às 11:31

    Hi Deby, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you referring to the Notification email that you received when your form is being submitted? I checked your email logs and noticed that you succesfully received the Notification email for your form submissions. Could you try to check your Spam and Junk folders for the emails? Also, you can check your account history for further details:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the History tab on the left side of the page.
    4. You can check your Activity Logs for your forms

    Não recebi o formulário  Image 1 Screenshot 20

    Give it a try and let us know if you are looking for something else.