Hide/Show condition not working

  • Nagai_Julio
    Perguntado em 27 de fevereiro de 2024 às 08:32

    Bom dia!!!

    No formulário há uma condicional que oculta o campo a partir do preenchimento do campo acima, porém ele não está aparecendo no formulário, conforme prints:


    Hide/Show condition not working Image 1 Screenshot 50

    Hide/Show condition not working Image 2 Screenshot 61Hide/Show condition not working Image 3 Screenshot 72

    Hide/Show condition not working Image 4 Screenshot 83

  • Rose Jotform Support
    Respondido em 27 de fevereiro de 2024 às 08:45

    Hi Nagai_Julio,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I viewed your form and I was able to reproduce the issue. I then cleared the form cache and tested it again and it seems to have resolved it. Here's a screenshot of the form now:

    Hide/Show condition not working Image 1 Screenshot 20

    Can you please reload the form and confirm the issue has been fixed?

    Give it a try and let us know if you need any help.