Request to log in when viewing the files attached to the email.

Boa tarde.

Os arquivos que chegam via email nao estão abrindo quando clicamos no link, diz que nao pode ser encontrado.

Hi ImpactManagement,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I suppose the link that you're referring to is when you want to view the files uploaded by the responder. The 404 message means that it's a broken link or it requires logging in to Jotform to view the uploaded files.

To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

• Login to your Jotform account.
• Hover your mouse over your Avatar/Profile picture on the right side of the screen.
• In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
• On the Settings page, scroll down to the Privacy section and uncheck the box next to Require Login to View Uploaded Files.

That's it. Now, you won't have to login to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.

Fiz as açōes sugeridas, porém continua não abrindo
El mié, 13 mar 2024 a las 20:04, Jotform (<noreply>) escribió:
</noreply>...

Hi ImpactManagement,

Thanks for getting back to us. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. Also, if you can share the link to your form, I can check it out and help you with a solution.

Once we hear back from you, we'll be able to help you with this.

https://form.jotform.com/240085046482656
El jue, 14 mar 2024 a las 14:15, Jotform (<noreply>) escribió:
</noreply>...

Na verdade esta acontecendo com todos os formularios da minha conta, quando
clico no link aparece essa mensagem do print que anexei
El jue, 14 mar 2024 a las 15:37, Impact Management Adri Amorim (<
tattooart.management@gmail.com>) escribió:
...

Hi ImpactManagement,

Thanks for getting back to us. I check your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I've gone ahead and cleared your form cache to help fix minor issues. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Once we hear back from you, we'll be able to move forward with a solution.