Preciso alterar e-mail

Ótima tarde, tudo bem?
Preciso que meu e-mail principal seja o claudia@gralhaazulportas.com.br

Precisamos efetuar essa mudança para podermos assinar o plano, essa conta (claudia@gralhaazulportas.com.br) foi excluída para que efetuar a troca aqui, porém da mesma forma ainda está dizendo que ela está vinculada.

Aguardo um solução quando possível, Att Claudia

Hi Claudia,

Thanks for reaching out to Jotform Support. Unfortunately, our Portugese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portugese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I already reactivated your account with the email cla***@gralhaazulportas.com.br.

Give it a try and let us know if you need any other help.

Não quero reativar essa conta, preciso que esse conta a qual estou falando esteja com esse endereço de e-mail como principal.
A desativação ocorreu exatamente para tentar fazer essa mudança, porém o site de vocês acusou que ele já estava sendo usado.
Att

Hi Claudia,

Thanks for getting back to us. Unfortunately, our Portugese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portugese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I'm sorry about the confusion. I confirm that you wish to change this account's email from claurigoni@gmail.com to claudia@gralhaazulportas.com.br. Unfortunately, it is impossible to change it directly because there is already an account for the email claudia@gralhaazulportas.com.br. We can delete it from our system right now so you can use it; however, we need to wait 30 days to let the system purge the account so you can use the email you want.

As a workaround, you can log in to the account claudia@gralhaazulportas.com.br and change it to a different one. After that, log in to your account at claurigoni@gmail.com and change the email to claudia@gralhaazulportas.com.br. This workaround is the only way for you not to wait for 30 days if you wish to delete your account under claudia@gralhaazulportas.com.br permanently

For you to change the email of an account, here's how to do it:

1. Click your avatar or profile picture in the web page's upper right corner.
2. Click on the Settings option.
3. Click on the Accounts tab on the left side of the page.
4. In the Email portion, click Edit.
5. Fill in the new email address you want to assign to the account you are currently logged in.
6. Click the Save button.

Give it a try and reach out again if you have any other questions.