How to clear upload space?

  • dataquerida
    Perguntado em 15 de março de 2024 às 09:11

    Já apaguei diversos arquivos para liberar espaço, mais ainda está como se estivesse usando.

  • Lara Jotform Support
    Respondido em 15 de março de 2024 às 10:21

    Hi datedarling,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can confirm that your account limits has been refreshed. You should now be able to use your forms without any issues.

    Also, if you want your upload space to be updated right after you delete, and purge the submissions, you can Clear your Form's Cache from your account. Let me show you how to do it:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Reached upload space limit Image 1 Screenshot 30 Screenshot 10 Screenshot 10

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

    Reached upload space limit Image 2 Screenshot 41 Screenshot 21 Screenshot 21You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.