Did not receive the confirmation email

  • reinaldo
    Perguntado em 15 de março de 2024 às 12:54

    https://submit.jotform.com/240743041944655 Esse formulário não envia o comprovante de inscrição para meu e-mail, sabem me dizer o porque está acontecendo e podem notificar o criador, por favor.

  • Neil Jotform Support
    Respondido em 15 de março de 2024 às 16:05

    Hi reinaldo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I checked our email logs and found out that your submission was successfully sent to your email address, and the form owner has received your submission as well. Can you try to check your spam folder in case the email confirmation was sent there?

    Give it a try and let us know if you need more help.