Overlimit: Upload Space Limit Exceeded

  • tumseguranca1958
    Perguntado em 20 de março de 2024 às 09:50

    Bom dia. Eu excluir os envios, e continua falando que estou sem espaço de envio.

  • Anna Jotform Support
    Respondido em 20 de março de 2024 às 09:56

    Hi tumseguranca1958,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry that you are having issues with your account. I checked your account and can recalculate your Usage Data and it is now back to normal and has been reactivated. Please log out of your account and log back in then check again.

    You can also check your Account Usage Data on your end. Let me show you how:

    1. On the My Forms page, hover over your mouse to the Profile Avatar at the upper right side of the page and click Settings.

    How to Turn off the Promotional Email Notifications from Jotform Image 1 Screenshot 30 Screenshot 20 Screenshot 21 Screenshot 20 Screenshot 10 Screenshot 10

    2. Click on Usage on the left side of the screen. You will also see here when your Monthly Usage Limits will reset.

    Account Issue: Usage Data Limit didnt Reset on the First Day of the Month Image 1 Screenshot 31 Screenshot 21 Screenshot 21

    Also, take note that you are currently at 85/100 for your Monthly Submission. For a Starter Plan account, you are limited to receiving 100 Submissions per month. Once you reach or exceed this limit, your forms will be disabled again.

    The way to reactivate your form is either to upgrade your account to a higher plan or wait for the Monthly Usage Data Reset.

    Reach out again if you have any other questions.