Form Calculation is Not Working as It Should

  • hug195
    Domanda del 21 marzo 2024 alle ore 09:20

    Ola, estou tentando fazer uma rifa online e os valores nao estao batendo, por exemplo, se a pessoa compra 2 numeros a 50,00, o form indicara 2 numeros e o valor total sera 100,00. Ja montei mas a soma nao esta batendo.

  • Ericson_B Jotform Support
    Risposta del 21 marzo 2024 alle ore 09:30

    Hi hug195,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your form, and it appears that each ticket has been assigned a calculation value. You can easily correct this by disabling the calculation value option in the "How many tickets do you want to purchase?" field. Since each ticket only costs 50 and is already set up in the calculation widget. Let me show you how:

    • In Form Builder, go to How many tickets do you want to purchase? field and click on the Gear icon to open the dropdown properties.
    • Go to Options tab.

    Form Calculation is Not Working as It Should Image 1 Screenshot 30

    • Next, scroll down to Calculation Values and toggle it to turn it off.

    Form Calculation is Not Working as It Should Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.