Clients can't access my form and it shows it's overlimit.

Meus clientes não estão conseguindo abrir o formulário, está dando memória cheia mas não está cheio

Hi mariliacosta296,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I can see only one form under your account and it's currently accessible. Take a look at the screenshot below:

If this is the form you're referring to, can you send us a screenshot of the error that your clients ran into? Also, I checked your account and saw that you're far from reaching your limits yet. If it's a different form that's having the issue, can you give us the form URL, so we can check what's going on? Let me show you where to find the form URL:

1. On your My Forms page, hover your mouse over the form, and click on the More dropdown on the right side of the page.
2. Under Publish, click on Publish Form.
3. Click on the Copy Link button.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.