Unable to receive reset password email.

esqueci a senha e não estou recebendo o email para recuperação

Hi Sandra,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having an issue with this. I've checked your account linked to the email address s**va**r@pr**eg**ou**tc**b.com.br but was unable to find an account linked to this email. Can you please provide me with the email address you are referring to and I can take a look at what's going on?

Once we hear back from you we can move forward with a solution.