Solicitar cancelamento e reeanbolso

Solicitar cancelamento e reeanbolso

Hi Wesley,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. You can follow this guide to cancel your subscription and downgrade back to the Starter/Free plan.

Regarding refund, you can open this link and fill out the form. You can include the details you have provided on the ticket thread. After the investigation of your request, you will receive an e-mail regarding the result.

Please let us know if there's anything else we can do for you.