Payment was made but can't fill out the form

PAGAMENTO REALIZADO POREM NÃO FOI LIBERADO O PREENCHIMENTO DO FORMULARIO./

URGENTE!!!!

Hi thiagowochnikasav,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I reviewed your CDI BERTIOGA form and it does not have a payment processor. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Can you confirm if you fill out a form? If yes, please share the URL of the form.

Once we hear back from you, we'll be able to help you with this.