Error 404 when exporting the Files in Inbox

Prezados bom dia,
estou tentando realizar o download das submissões do formulário 'Formulário de Inscrição do PIBIC Ensino Médio 2023-2024' segui os passos > selecionar arquivos> baixar tudo> baixar anexos no entanto ao clicar no anexo que é enviado ocorre erro.
segue telas do passo a passo realizado e da tela do erro. Tentei várias vezes e o erro persiste.

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Hi conic,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, please note that the 404 error will show if you are not logged in to your Jotform Account. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. In your Jotform account, click your Avatar/Profile picture on the right side of the screen.
2. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
3. In your left-side menu, click on the Security tab,
4. Under the Privacy section, uncheck the box next to Require Login to View Uploaded Files.

That's it. Now, you won't have to login to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.