Não foi possível fazer login: a nova senha não funciona

não estou conseguindo resetar minha senha, o email chega, coloco a nova senha e não dá certo. Como faço? é urgente

Hi Leslie,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I'm sorry you're having issues logging in to your account. After checking the account, I was able to confirm that it's active and should not have any issues logging in. I flushed your login attempts. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help.

Bom dia,
Continuo tendo problemas, pois ao criar uma senha, desaparece os meus formulários anteriores
Novo usuário: empleslie senha empirica123 (pode verificar o que está acontecendo)
De: Jotform <noreply>
Enviada em: quarta-feira, 17 de abril de 2024 10:30
Para: Leslie da Silva Barbosa <lbarbosa>
Assunto: Re: senha e usuário
[Jotform]<https:>
[Autoresponder]
There’s a new response on your question:
senha e usuário
Hi Leslie,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, I'm sorry you're having issues logging in to your account. After checking the account, I was able to confirm that it's active and should not have any issues logging in. I flushed your login attempts. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.
Keep us updated and let us know if you need any more help.
[Autoresponder]
Answered by
Carrissa
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></lbarbosa></noreply>...

Hi Leslie,

Thanks for reaching back to Jotform Support. I'm sorry you're still having issues logging in. It seems you are referring to a different account. When I checked the email address you used to contact us, there's no account connected to it. Do you have another email address you used when you created your account? It can also help us to locate the account if you can share the link to one of your forms.

Once we hear back from you, we'll be able to help you with this.