Upgraded account is still showing Starter plan

Oi bom dia! eu comprei um plano e mesmo assim no formulário diz que meu email é gratuito e que não posso falar com representante, poderia me ajudar?

Hello flavionsadm,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese  Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

We don’t currently offer live phone support. I have checked your account, and it shows that you successfully upgraded to Bronze plan. Can you try to log out of your account clear your form cache  and relogin back and check if it still shows that you're on Starter plan?

Give it a try and let us know how it goes.