Meus documentos não estão mais lá

Olá, bom dia.

Preciso de ajuda, por favor. Sou administrador da conta que possui o e-mail e conteudo2@grupovoll.com.br e gostaria de saber o que houve, porque ao fazer o login na data de ontem, dia 25 de novembro, os documentos não estamos mais localizados na pasta.

Hi Ruan,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question,

To better assist you, could you please confirm which document you are referring to? If you still have the link to the submission or document, please share it with us so we can check the issue.

In the meantime, you can check both your Archived and Trashed submissions in your Workspace. Here’s how:

1. From your My Workspace page, hover over your form and click Inbox on the right side.
2. Inside Jotform Inbox, click the Trash tab at the top-left.
3. You’ll see all deleted submissions there. Keep in mind: items that stay in the Trash for more than 30 days are permanently deleted.

1. In the same Inbox view, click the Archived tab located next to the All Submissions tab.
2. You’ll find all submissions that were archived instead of deleted.

Let us know if you have any other questions.