Problemas para baixar fotos no celular, só funciona no notebook

Mobile Offline
1

Message
não consigo baixar as fotos pelo celular, apenas usando o notebook

Platform
Android

Appversion
2.12.36

Deviceinfo
User Device: POCO - 2412DPC0AG - Handset - 15

Source
Report

App
Jotform

Hi Alan,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I did not find any account associated with the email ID you used to create this ticket. If I understand correctly, you received a form, submitted it, and when you tried to download the photos from the email you received after submission, you faced an issue.

If that is the case, I recommend reaching out to the person who provided you with the form, as they will be able to guide you further. If you created the form and received a submission with photos and are having issues downloading them, share the link to your form so we can check on it. You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.