Erro de sincronização ao enviar formulários mesmo com Internet

Mobile Offline
1

Message
está aparecendo mensagem de erro de sincronização, mesmo com acesso à Internet, não está enviando formulários

Platform
Android

Appversion
2.12.37

Deviceinfo
User Device: samsung - SM-A536E - Handset - 16

Source
Report

App
Jotform

Hi Ibsen,

Thank you for reaching to Jotform Support. Can you describe the problem with more detail or with a couple of screenshots so that I can support you with a better understanding? Thank you.

Ol vou te enviar os prints da tela do App, jenviei o relatio e ficou com essa mensagem de erro na sincronizao e n foi enviada o relatio, estava na ocasi com acesso Internet.
________________________________
De: Jotform <noreply>
Enviado: ter-feira, dezembro 9, 2025 8:47:18 PM
Para: ibsen_g3@hotmail.com <ibsen_g3>
Assunto: Re: Erro de sincronizao ao enviar formulios mesmo com Internet
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Erro de sincronizao ao enviar formulios mesmo com Internet
Hi Ibsen,
Thank you for reaching to Jotform Support. Can you describe the problem with more detail or with a couple of screenshots so that I can support you with a better understanding? Thank you.
[Autoresponder]
Answered by
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[Jotform Team]
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</https:></https:></https:></https:></ibsen_g3></noreply>...

Hi Ibsen,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, looks like the screenshot didn’t come through on my end. Can you send it again? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.