cancelar e excluir cartão da plataforma

cancelar e excluir cartão da plataforma.

Para cancelar e excluir o cartão da plataforma, você precisa primeiro fazer o downgrade da sua conta para o Plano Starter. Para isso:

• Acesse a aba de https://www.jotform.com/myaccount/billing">Cobrança na sua conta e selecione Alterar Plano.
• Role a página para baixo e clique no botão Fazer Downgrade do Plano Starter.
• Siga as instruções para concluir o downgrade.

Depois disso, entre em contato com o Suporte Jotform:

• Vá para a página de https://www.jotform.com/contact/">Contato com o Suporte Jotform.
• Explique seu pedido para remover as informações do cartão de pagamento da sua conta e clique no botão Postar Pergunta.

Se precisar de ajuda com algum desses passos, estou aqui para ajudar!

Hi mktproposito23,

Our Portuguese  Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question,
To cancel and remove your card from the platform, you must first downgrade your account to the Starter Plan. To do this:

1. Access the Billing Tab in your account and select Change Plan.
2. Scroll down to the bottom of the page and click the Downgrade button under the Starter Plan.
3. Follow the instructions to complete the downgrade.

Once you have moved to the Starter Plan, you will need to contact Jotform Support to have your card details removed:

• Go to the Jotform Support Contact Page.
• Explain your request to remove payment card information from your account.
• Click the Post Question button.

Feel free to try these steps and let us know if you require any additional assistance.