ESTORNO DO VALOR

 “Olá, meu nome é ADRIANA.

No dia 20/12/2025, foi cobrado o valor de R$ 1.168,26 no meu cartão de crédito Nubank referente a um plano virtual da Jotform.

Esse plano estava em promoção com 60% de desconto, em reais (R$), mas o valor cobrado não corresponde ao preço promocional que foi exibido para mim no momento da contratação.

Já solicitei o cancelamento da assinatura e desejo permanecer apenas na conta grátis (plano Starter/Free).

Por isso, peço, por favor, o reembolso do valor cobrado 

Hi,

Thanks for using Jotform. Before requesting a refund, please check if you have an active subscription and cancel it if you have. You can follow How to cancel your Jotform subscription guide to do that. If you want to request a refund, visit the Refund Request page to send a refund request. After you send your request, it will be reviewed. You can check your refund status by entering your Refund Request ID on the Refund Request page. Please note that, if you purchased through the Jotform Mobile App, request refunds directly through the Google Play Store or Apple App Store. Also see How to request Refund from Jotform for more details. “Please note that refunds are not available for fees/charges for add-ons such as AI agent phone numbers. For more information, you can visit 30 Day Money Back Policy in our Terms of Use.

Let us know if you have any other questions.

 “Olá, meu nome é aDRIANA

No dia 20/12/2025, foi cobrado o valor de R$ 1.168,26 no meu cartão de crédito Nubank referente a um plano virtual da Jotform.

Esse plano estava em promoção com 60% de desconto, em reais (R$), mas o valor cobrado não corresponde ao preço promocional que foi exibido para mim no momento da contratação.

Já solicitei o cancelamento da assinatura e desejo permanecer apenas na conta grátis (plano Starter/Free).

Por isso, peço, por favor, o reembolso do valor cobrado

Hi Adriana,

Thank you for informing us about the issue with the charge on your Nubank credit card. I understand you were expecting a 60% discount on your Jotform virtual plan, but the amount charged does not reflect that discount. Since you have already canceled your subscription and wish to remain on the free Starter plan, your request for a refund has been noted.

Our support team will review your refund request and process it accordingly. Please allow some time for the review. If you have any additional details or questions, feel free to share them.

Let us know if you have any other questions.

 “Olá, meu nome éAdriana

No dia 20/12/2025, foi cobrado o valor de R$ 1.168,26 no meu cartão de crédito Nubank referente a um plano virtual da Jotform.

Esse plano estava em promoção com 60% de desconto, em reais (R$), mas o valor cobrado não corresponde ao preço promocional que foi exibido para mim no momento da contratação.

Já solicitei o cancelamento da assinatura e desejo permanecer apenas na conta grátis (plano Starter/Free).

Por isso, peço, por favor, o reembolso do valor cobrado 

Hello Adriana,

Thanks for reaching out Jotform Support.

Although your subscription has been cancelled as requested, I would like to clarify the details regarding the charge amount and the applied discount to clear up any confusion.

First, it is important to note that all Jotform prices are billed in USD, not in Brazilian Reais (BRL). The amount you see on your bank statement is the USD amount converted to your local currency by your bank, based on the exchange rate at the time of the transaction. This currency conversion is likely why the final figure appears different than expected in your local currency.

Furthermore, I can confirm that the 60% discount was successfully applied to your payment. The standard Monthly Bronze plan costs $39 USD per month, which totals $468 USD for a full year. With the 60% discount applied to this yearly total, the price was reduced to $187.20 USD, which is exactly the amount you were charged.

You can verify this amount and the currency by downloading your official invoice. Let me show you how.

1. Go to Workspace page. Then click Profile Picture on the right of top bar.

2. Click on Settings.

3. Click to the Billing tab on the left menu.

4. Scroll down a bit and you should be able to see the Invoices section. 

5. Click on the View link on each invoice to see their details.

Finally, regarding your request for a refund, please fill out our Refund Request Form to initiate the process.

If you have any other questions, please do not hesitate to ask us.