Problema para acessar formulário no App

User Message
recebi o convite para acessar o formulário, ele não está aparecendo na minha área de atribuídos a mim dentro do App. Poderia me ajudar a acessar o formulário pelo App? obrigado

Environment Details

• App: Jotform
• Platform: Android
• App Version: 2.12.46
• Device: User Device: motorola - moto g34 5G - Handset - 15

Hi gruposanson300,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, make sure you’re logged in with the same email address the invitation was sent to, then try refreshing the app or logging out and back in. Also, ensure that your app is synced. I can show you how to sync your data on the Jotform Mobile App. Let's do it:

1. On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.

2. While in Settings, scroll down and tap on the Refresh icon in the Sync Your Data section.

If you want the app to refresh and get the latest data without any issues, you should enable the Background App Refresh feature for the Jotform App in your phone settings.

Reach out again if there’s anything else we can do for you.