Problema ao clicar em editar, não abre

User Message
as vezes clica em editar e não abre

Environment Details

• App: Jotform
• Platform: Android
• App Version: 2.12.46
• Device: User Device: samsung - SM-A156M - Handset - 16

Hi Geovanna,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to tapping the Edit button to open the form in the Form Builder? If so, I tested this on my Android device, but everything was working properly. Check out the screencast below to see my results:

Can you give it a try and see how it goes? If the issue persists, you can try to restart your device. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

Give it a go and let us know if anything else comes up.

Sim, eu aperto mas não esta entrando, o aplicativo está com problema
Em qua., 21 de jan. de 2026, 15:09, Jotform <noreply> escreveu:
</noreply>...

Hi Geovanna,

I understand that you’re tapping on Edit in the Android app, but the form still doesn’t open on your device, even though it works on other devices.

Please try the steps below, as they can help with app-related issues like this:

1. Open the Settings app on your phone, go to Apps, find Jotform, and tap on Storage.
2. Tap on Clear Cache, but do not delete the data, then reopen the Jotform app and try tapping on Edit again.
3. Make sure the Jotform app is updated to the latest version from the Google Play Store.
4. If the issue continues, uninstall the Jotform app, restart your device, then reinstall the app and sign in again.

If the problem still happens after trying these steps, could you please share a short screen recording showing what happens when you tap on Edit? This will help us see the exact behavior and investigate further. Also, let us know if this happens on all forms or only on a specific one.

Once we have this information, we’ll be able to move forward with a solution.