A utilização gratuita da plataforma o tempo de carência é de 30 dias? e se caso não houver interesse devido alguma questão de adaptação e/ou d

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    danielduarte818
    Perguntado em 26 de janeiro de 2026 às 12:33
    A utilização gratuita da plataforma o tempo de carência é de 30 dias? e se
    caso não houver interesse devido alguma questão de adaptação e/ou
    desinteresse antes de vencer os 30 dias, haverá alguma cobrança?
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    Berk
    Respondido em 26 de janeiro de 2026 às 12:41

    Hi Daniel,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But it might take a while until they're available again.

    The free Starter plan on Jotform does not have a strict 30-day trial limit; instead, it offers access to most features indefinitely but with usage limits. If you decide not to continue using the platform before 30 days due to adaptation issues or lack of interest, there will be no charges as long as you do not upgrade to a paid plan.

    In case you upgrade and then cancel within 30 days of payment, you may request a refund according to our refund policy. However, if you remain on the free Starter plan, no charges will be applied.

    If you want to cancel a paid subscription, your account will stay active on that plan until the end of the paid period, after which it will automatically downgrade to the free Starter plan without further charges.

    Let us know if you need more details or assistance with your account.

    Best regards,

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