Conta Suspensa: Solicitação de esclarecimento sobre violação e desbloqueio

Prezados, bom dia.

Estamos ha alguns dias enfrentando a suspensão da conta. Ja foi enviado email informando que foi feito o desbloqueio mas ainda assim quando tentamos logar. permanece o bloqueio.

Gostariamos de saber qual foi a violação para que possamos corrigir e entao seguir com nossas operações.

Uma vez que esse problema esta impactando drasticamente no nossos serviços.

Peço que seja dada solução por imediato.

Hi Enorsul,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it looks like we’ve already answered and resolved this for you on another thread. Here’s the link to that.

Let us know if you have any other questions.

Hello Jotform Support Team,

Our account has been suspended for at least 4 days due to an alleged data violation/security concern. We need your help to resolve this permanently.

We were briefly able to regain access to the admin panel and, as requested, we authorized the deletion of the form that was identified as the source of the violation. However, shortly after we regained access, the account was suspended again.

Could you please:

1. Confirm the exact reason for the suspension (which policy/rule was triggered and which form/element is involved).
2. Confirm that the flagged form was successfully removed and advise if there are any other pending issues still causing the repeated suspensions.
3. Reinstate the account and ensure it will not be automatically suspended again once everything is compliant.

If needed, we can provide the form ID(s), admin email, and any other details to help expedite your review.

We appreciate your assistance in providing a definitive fix, as this disruption is directly impacting our operations.

Thank you,

Pietro Baldi

Hi Pietro,

To avoid confusion, you can just respond to the other thread since it was already escalated to the relevant team.

Let us know if you have any other questions.