Formulários com erro ao responder o checklist

Prezados, boa tarde.

Gostaria de solicitar uma ajuda com relação ao checklist, onde ao finalizar o preenchimento e clicar em "Enviar", apresenta um erro em que fica carregando eternamente. Não sei se o problema pode estar atrelado ao PDF com o resultado da pesquisa, onde não consegui modificar e sem a certeza de que as condições foram devidamente atendidas.

Precisamos desse processo funcionando que darmos inicio ao projeto da empresa e apresentar essas melhorias no processo de auditoria.

Grato desde já pelo retorno.

Att,

Calebe

Hi Calebe,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue with your checklist form where it keeps loading endlessly after clicking "Submit," this problem might be related to conditions or PDF settings in your form.

Let me help you with that:

1. Check your form conditions: Make sure all conditions are set correctly and that there are no conflicting or incomplete conditions that could cause the form to hang on submission.
2. Review your PDF settings: If you have a PDF configured to generate upon submission, verify that the PDF template is properly set up and that all fields are mapped correctly. An improperly configured PDF could cause the submission process to stall.
3. Test the form without the PDF: Temporarily disable the PDF generation to see if the form submits successfully without it. This can help isolate if the PDF is causing the issue.
4. Clear your browser cache or try a different browser: Sometimes browser issues can cause loading problems.
5. Check for any integrations or widgets: If you have integrations or widgets in your form, ensure they are working correctly and not causing the delay.

If after these steps the issue persists, please provide more details such as screenshots or the form URL so we can assist further.

Give it a try and let us know how it goes.

Prezado,

Todas as instruções que a IA poderia apresentar como resposta a minha dúvida já foram feitas. Gostaria da ajuda de uma pessoa pois foi a única opção que me sobrou uma vez que não solucionaram o erro.

Grato desde já pela colaboração.

Calebe

Hi Calebe,

One of our Support Team members will take it from here to follow up shortly.

Hi Calebe,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to confirm are you referring to this form? If so, I cloned your form to see if I could replicate the issue, and the submission is too long to be triggered. Take a look a the screencast below:

Can you confirm if this is the same issue you encountered on your end? If you experienced a different issue, can you send us a screen recording of what is happening so we can look into it further? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Once we hear back from you, we'll be able to help you better with this.

Dear Joeni,

I'm sorry about the portuguese, I thought the ticket would be answered by a local team. 

Howerver, that's exatcly what is happening! Not only in "Checklist de Equipamentos" but "Checklist de Ferramentas" (https://form.jotform.com/260262171094653) too. I tried getting help with AI, but I did evertyhing it said and it didn't work out.

Hi Calebe,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.