O espaço de upload ainda está acima do limite após a exclusão de envios.

Apaguei todos os envios para caixas, mas ela ainda constab como cheia. Consegue me ajudar a liberar os formulários?

Hi AmericanCatClub,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

When your submission storage still shows as full even after deleting all submissions, it may be due to a delay in the system updating the storage status or some submissions might still be in the trash folder.

Let me help you with that:

1. Check the Trash folder: Deleted submissions are moved to the Trash and still count towards your storage limit until permanently deleted.
2. Empty the Trash: Go to your form's submission page, open the Trash tab, and permanently delete all submissions there.
3. Wait for system update: After emptying the Trash, it may take some time for the storage status to update.

If after these steps your storage still shows as full, please let me know so we can explore further solutions.

Give it a try and let us know how it goes.

Hi americancatclub,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I recalculated your Upload Space, and it's now at 190.77 kB/100.00 MB. I recommend clearing your browser's caches if it's still showing as full.

Reach out again if you need any more help.