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Campo de assinatura: Não está funcionando e exibe a mensagem "Página da web não disponível" no formulário

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    verticalrio
    Perguntado em 23 de julho de 2026 às 10:02
    Bom dia!

    Estamos com o mesmo problema do campo de assinatura mostrar estar for do ar. Os preenchimentos do formulário estão sendo feitos nesse momento somente por celular. No tablet está com esse problemaProblemas com envio de formulários OS Image 1 Screenshot 20 Screenshot 10.
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    Kim Enterprise Support
    Respondido em 23 de julho de 2026 às 10:09

    Hi Pedro,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But it might take a while until they're available again.

    Now, coming back to your question or concern, I tested your form to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Campo de assinatura: Não está funcionando e exibe a mensagem Página da web não disponível no formulário Image 1 Screenshot 20

    Can you share to us the device you're using so we can replicate the behavior using the same device?

    After we hear back from you, we’ll know what’s going on and how to help.

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