Problema no pdf

Olá! Desde hoje, todos os meus formulários começaram a apresentar problemas na geração dos PDFs.

Anteriormente, os documentos eram gerados com a logo da empresa, cabeçalho, informações preenchidas, texto completo do contrato e assinatura.

Agora, ao utilizar “Baixar como PDF” no aplicativo, o texto do contrato desaparece. Pela opção “Imprimir”, o contrato aparece, mas a logo da empresa não é incluída, mesmo quando adicionada como elemento de imagem no formulário.

O problema ocorre em todos os meus formulários, que funcionavam normalmente até poucos dias atrás.

Preciso recuperar o formato anterior, sem reconstruir os formulários ou criar novos modelos de documentos.

Houve alguma atualização recente que possa ter causado esse problema? É possível corrigir a geração dos PDFs?

Hi Luize,

Thanks for reaching out to Enterprise Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Portuguese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Let me take a look at this for you. To get started, we’ll need you to allow us to access your account. Don't worry, you can disable that again after we're done checking things out. Let's walk through this together to do it:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the menu on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in email.

6. Finally, at the bottom of the page, enable Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.