# RAASM USA | Histórias de Clientes Jotform

Estudo de Caso

# A RAASM USA fortalece o relacionamento com clientes usando Jotform Empresas

Descubra como a RAASM USA usa Jotform Empresas para acompanhar garantias, automatizar comunicações e otimizar relatórios de produtos.

[Contatar Representante](https://www.jotform.com/pt/enterprise/contact-sales/)[Ler História Completa](https://www.jotform.com/blog/case-study-raasm-usa/)

![Image 1: Case Study, Miami-Dade County Public Schools](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvZW50ZXJwcmlzZS12Mi9hc3NldHMvaW1nLW1pbi9jYXNlLXN0dWRpZXMvcmFhc20tdXNhL2hlcm8ucG5n/hero.png?w=1024&t=1)

### Automatizando processos de solicitações para clientes mais satisfeitos

## 91%

melhorou os tempos de resposta em

## 100+

produtos disponíveis em países ao redor do mundo

## 250

distribuidores globais

![Image 2: RAASM USA](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min/case-studies/raasm-usa/logo.svg)

**Setor:**Fabricação

**Tamanho da organização:**Grande

### RAASM USA

A RAASM projeta, desenvolve e fabrica uma linha completa de equipamentos de transferência de fluidos para diversas indústrias. Sua instalação de última geração de 220.000 pés quadrados está localizada em um complexo de 28 acres na Itália.

### Casos de uso

Coleta de dados, automação de fluxos de trabalho, soluções personalizadas, apps móveis, relatórios de custos, melhoria de processos

*   ### Challenge

The team at RAASM USA needed a better way to track and manage warranties, which were processed using email, phone, QuickBooks, Excel, and Dropbox. This siloed system made critical information difficult to find or not accessible to those who needed it.

*   ### Solution

RAASM USA uploaded its static PDF claim form to Jotform Enterprise, creating a dynamic online form that automates the entire process and enables the team to track claim status and replacement costs in real time.

*   ### Results

Information is now easily accessed in one place, improving response times, enabling equipment tracking, and informing replacement cost analysis and product improvements.

## I can knock it out in five minutes.

![Image 3: Quote Top](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min//components/quote-top.svg)
### It used to take me an hour to find all the information I needed to respond to one product claim. Now I can knock it out in five minutes and go on about my day.

![Image 4: Quote Bottom](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min//components/quote-bottom.svg)

## Eric Dotson

Manager of Technical Services, RAASM USA

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