• Dzhansel
    Зададен на 26 октомври 2023 г. в 7:58


    Преди няколко дни направих поръчка от Answear.bg, плащането се извърши чрез PAYU, парите бяха изтеглени, но плащането беше анулирано, парите ми все още на са върнати обратно? Никъде не намирам контакти с PAYU? Моля за обратна връзка от вас.

  • Jovanne Jotform Support
    Отговорено на 26 октомври 2023 г. в 10:02

    Hi {username},

    Thanks for reaching out to Jotform Support. Unfortunately, our Bulgarian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Bulgarian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Do you mean you made a payment to one of our user's forms? If so, can you send me the link to the form so I can take a look at it for you?

    Once we hear back from you, we can help you with this.

  • guest_73e6cb4a5ddd8239
    Отговорено на 26 октомври 2023 г. в 11:20
    I  tried to buy something from  Answear, but transaction was declined on the website but still the money was taken from my bank account.Basically, I paid for nothing, I tried contacting PayU, I have to write down the transaction ID in order to get in contact with them, but the system can’t find my transaction ID, so I’m stuck, can’t contact PayU to ask my money back.I have proof of everything.-------- Оригинално писмо -------- Oт: Jotform (noreply@jotform.com) Относно: Re: Проблем До: cansel_durmush@abv.bg Изпратено на: 2023-10-26 18:12:00

  • Christian Jotform Support
    Отговорено на 26 октомври 2023 г. в 13:30

    Hi Dzhansel,

    Thanks for getting back to us. I’m sorry you're having difficulties with this. It sounds like you filled out a form that was owned by someone, and the order was canceled, but the refund has yet to arrive. I'm afraid to say that the best way is to contact the form owner and request more information about the transaction that was made so that you can contact PAYU to locate the transaction. 

    You can respond directly to the automated email you received after completing the order form, it will be sent to the recipient's email address specified by the form owner.

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

    Let us know if there’s anything else we can help you with.